Frequently Asked Questions
Everything you need to know about mastering your Pit Boss grill.
How long does shipping take for grills and accessories?
Standard shipping typically takes 5-7 business days. Larger freight items, such as wood pellet grills and vertical smokers, may require an additional 2-3 days for processing and delivery coordination.
What is the warranty policy on Pit Boss products?
We offer a best-in-class 5-year warranty on our wood pellet grills, covering defects in workmanship and materials under normal use. Accessories and covers typically carry a 90-day to 1-year warranty.
Can I return my grill if I am not satisfied?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs on heavy freight items unless the product arrived damaged.
How do I register my grill for warranty support?
You can register your product online through our website by providing your model number, serial number, and a copy of your purchase receipt to ensure full coverage and faster technical support.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer financing options through Affirm for qualifying purchases over $500.
Are Pit Boss grills suitable for use in all weather conditions?
Our grills are built for durability; however, we recommend using a Pit Boss heavy-duty grill cover and storing pellets in a dry, airtight container to protect the electronics and fuel from moisture.