Returns & Exchanges
At Pit Boss Grills, we stand behind our craftsmanship and want to ensure you are completely satisfied with your outdoor cooking experience. If you are not happy with your purchase, you may return your unused items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our Customer Service team or use our online portal to provide your order number and the reason for your return.
Prepare the Package
Ensure the product is in its original, unused condition and securely packed in the original manufacturer's packaging with all manuals and accessories.
Ship the Item
Affix the provided return shipping label to your package and drop it off at the designated carrier location; please note that return shipping fees may apply.
Inspection and Refund
Once our warehouse receives and inspects the unit to confirm it is in resellable condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing